Frequently Asked Questions
Everything you need to know about your Mitski merchandise order.
When will my order ship?
Standard orders are typically processed within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected carrier.
What is your return policy?
We accept returns and exchanges on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition items and music media may be final sale.
How do I know what size to order?
A detailed size guide is available on each product page. Our apparel typically follows standard unisex sizing unless otherwise specified in the product description.
Can I change or cancel my order after it's placed?
Orders move quickly through our fulfillment center. You may request a cancellation within 1 hour of purchase by contacting support, but we cannot guarantee changes once processing begins.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.